A door opens on the left side of the reception at the Safaricom Call Centre in Mlolongo and a pregnant woman emerges holding a brown packet filled with medication close to her chest. Share This Story Share Related Stories * Inside Nairobi’s best workplaces She slowly walks towards the reception and soon disappears behind it as another employee walks quickly past her to the closing door. Behind the door is a long corridor leading to the doctor’s room, laboratory, a pharmacy, sleeping area for infants, kids feeding room, baby’s kitchen, mothers’ room and a crèche stretching to the playing ground outside. This is the set-up of Safaricom Contact Centre - a building commissioned in 2009 to house the expanding call centre. The woman holding a the bag of medication is an employee of Safaricom and she had just visited the doctor for a check-up in their in-house clinic.
